Return & Refund Policy

At Seoulskin Shop, we prioritize hygiene and product integrity, especially because we deal with cosmetic and personal care items. To ensure customer safety and compliance with health standards, we follow a strict no return, no refund policy.

No Returns

Due to the nature of our products, we do not accept returns under any circumstances. This is to prevent contamination risks and to ensure that all customers receive completely unused and sealed products.

No Refunds

We do not offer refunds for any orders once they are confirmed and shipped. All purchases are final. Please review your order carefully before completing the payment.

Damaged or Incorrect Items

While we do not accept returns or offer refunds, if you receive a product that is visibly damaged during shipping or the wrong item was delivered, you may contact us within 24 hours of delivery at seoulskin4ubd@gmail.com. Our team will assess the issue and provide guidance where appropriate.

Processing Timeline for Claims

Any valid claims (such as receiving the wrong product or damaged item) will be reviewed within 7–10 working days. If your claim is approved, our team will contact you directly with further steps.

Delivery Charges

Please note that delivery charges are non-refundable under all circumstances. In the rare case that a return or replacement is approved, the shipping and delivery fees will not be reimbursed.

Need Help?

For questions about your order, please contact us at seoulskin4ubd@gmail.com.